September 30, 2021
Digital Banking Report by PYMNTS
PYMNTS and Optherium Labs collaboration, assesses consumers’ interest in using digital banking services more in the future than they do now and creating relationships with large organizations. The report is based on a survey of 2,225 consumers in the United States conducted in Q3 2021.
Inside the September Report:
• 49%: Share of consumers who are highly interested in receiving online banking services from large organizations
• 25%: Portion of consumers who point to data security concerns as a reason not to use digital-only banking services
• 62%: Share of consumers who want digital-only banks to offer debit cards
